Shipping policy
Shipping Policy
Thank you for shopping with Pratt Ave. Because our products are made to order, please allow time for both production and shipping when placing your order.
Order Processing & Production
Pratt Ave. products are made specifically for you after your order is placed. Orders must first be processed and produced before they are shipped.
Production times may vary depending on the product, order volume, and fulfillment provider. Production time is separate from the shipping or transit time shown at checkout.
Please allow approximately 3–7 business days for order processing and production before shipment. During periods of high order volume, production may take longer.
Shipping
We currently ship within the United States.
Available shipping methods and shipping costs are displayed at checkout based on the products in your order and the delivery destination.
Shipping charges may vary when multiple products are purchased because different products may have different packaging, weights, fulfillment locations, or shipping requirements.
Estimated Delivery
Delivery estimates are estimates only and are not guaranteed delivery dates. Once production is complete and your order has shipped, delivery may be affected by the shipping carrier, weather, holidays, high-volume periods, or other circumstances outside our control.
If your order contains multiple products, items may be produced or shipped separately and may arrive in more than one package.
Tracking Your Order
When tracking information becomes available, it will be provided with your shipping confirmation. Please allow time for the carrier to update tracking information after a shipping label has been created.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover an error in your shipping address, contact us as soon as possible at hello.prattave@gmail.com. We cannot guarantee that an address can be changed after an order has entered production or shipped.
Additional costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.
Lost, Delayed, or Damaged Packages
If your tracking information shows an unusual delay, your package appears to be lost, or your order arrives damaged, contact us at hello.prattave@gmail.com with your order number and details about the issue.
For damaged items, please include clear photographs of the product and packaging when possible so we can review the issue.
Please note that delivery delays caused by the shipping carrier or circumstances outside our control do not automatically qualify for a refund. We will review shipping issues individually and assist you when appropriate.
Contact Us
If you have questions about your order or shipping, contact:
Pratt Ave.
hello.prattave@gmail.com