Refund policy

Return & Refund Policy

Thank you for shopping with Pratt Ave. We want you to feel confident about your purchase. Because our products are made to order specifically for you, please review the following policy before placing your order.

Made-to-Order Products

Each Pratt Ave. product is produced after an order is placed. Because of the made-to-order nature of our products, we generally do not accept returns or exchanges for change of mind, buyer's remorse, incorrect size selection, incorrect color selection, or other customer ordering errors.

Please carefully review product descriptions, sizing information, colors, and your shipping address before completing your purchase.

Damaged, Defective, Misprinted, or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us at prattave.llc@gmail.com within 30 days of delivery.

Please include your order number, a description of the issue, and clear photographs showing the problem. We will review your request and, when appropriate, arrange a replacement or refund.

Please do not return an item without contacting us first. Instructions will be provided if a return is necessary.

Wrong Size or Color

Because products are made specifically for each order, we cannot provide a free replacement or refund when the wrong size, color, or product variation was selected by the customer.

We strongly encourage you to review the applicable size chart and product information before ordering.

Order Changes and Cancellations

We begin processing orders shortly after they are placed. If you need to request a change or cancellation, contact us immediately at prattave.llc@gmail.com.

We cannot guarantee that an order can be changed or canceled once it has entered production.

Shipping Address Errors

Customers are responsible for providing a complete and accurate shipping address. If you notice an error in your shipping information, contact us immediately. Once an order has entered production or has shipped, we may not be able to change the delivery address.

Additional costs associated with reshipping an order due to an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Refunds

When a refund is approved, it will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Original shipping charges are generally non-refundable. If your order arrives damaged, defective, misprinted, or incorrect, we will review the issue and determine the appropriate resolution, which may include a replacement or refund.

Contact Us

Questions about your order or this Return & Refund Policy can be sent to:

Pratt Ave.
hello.prattave@gmail.com