SHIPPING & DELIVERY
Made Just for You
Each Pratt Ave. piece is made to order. Once you place your order, it is sent to one of our production partners to be created especially for you.
Processing & Production
Because our products are made to order, please allow time for your item to be produced before it ships. Production times may vary depending on the product, order volume, and production partner.
Please note that production time is separate from shipping time.
Shipping
Shipping rates and available delivery options are calculated and displayed at checkout based on your order and delivery location.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Multiple Packages
Some Pratt Ave. products may be produced by different production partners. If you order multiple items, your order may arrive in separate packages and at different times. You will not need to place separate orders.
Delivery Estimates
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, high-volume periods, or other circumstances outside our control may affect delivery.
Incorrect Shipping Addresses
Please review your shipping information carefully before completing your order. If you notice an error after placing your order, contact us as soon as possible. Once an order has entered production or shipped, we may not be able to change the delivery address.
Lost or Delayed Packages
If your tracking information shows an unusual delay or your package appears to be lost, please contact us so we can help you determine the next steps.
Questions?
Have a question about your order or shipping? Contact Pratt Ave. through our Contact page, and we'll be happy to help.